Dear Valued AVT Customer,
As you are probably aware, Advanced Valve Technologies (AVT), part of Critica Infrastructure, was acquired by Henkel on November 1, 2023. As a key milestone of the ongoing integration into Henkel, on January 3, 2025, Critica Infrastructure will transition from the current Critica ERP (GSS) to Henkel’s SAP ERP system.
To help us ensure a smooth transition after the SAP Go Live, please read the vital information contained in this communication regarding our conversion to SAP, how the change will affect you, and specific actions you need to take on your end to ensure a smooth transition to the new system on January 3, 2025.
This communication is divided into 6 primary sections:
- Section A: Summary of Required Customer Actions (more details in subsequent sections)
- Section B: Legal Entity Changes & Vendor Set Up
- Section C: Ordering Information and Delivery Note Changes
- Section D: Sales Tax for North America
- Section E: Example SAP Documents
- Section F: Closing
Section B: Legal Entity and New Banking Information Documents
Section E: Example SAP documents
Section A: Summary of Required Customer Actions
❑ Setup Henkel as a vendor in preparation for the SAP Go Live. Henkel Corporation will be the new legal entity provider for GeoTree Solutions products.
❑ Set up new Henkel banking information for payment to Henkel Corporation to ensure all payments are correctly addressed to the correct Henkel bank account.
❑ Please post your orders before December 13, 2024 to ensure adequate inventory during the frozen period and for immediately after the go live of SAP.
❑ Please inform your logistics department of the change in SAP Delivery Notes and new Henkel shipper information.
❑ Please provide updated sales tax exemption certificate issued to Henkel Corporation should you receive a letter from the Henkel Tax Department.
Section B: Legal Entity Changes & New Bank Information
As part of the integration and SAP transition, please note:
- AVT will operate under a new Henkel legal entity and new Henkel bank accounts effective January 1, 2025 as outlined in the table below.
- After the SAP Go Live on January 3, 2025, your orders will be placed via the new Henkel legal entity. Please ensure Henkel is set up in your purchasing system as an authorized vendor. On this page you will find the documents needed to set up Henkel as a vendor in your accounts payable system. Should you need further documentation or have any questions, please contact your AVT account representative.
- Please note: Customers with a SEPA Direct Debit agreement will be contacted shortly in order to renew the SEPA mandate.
Section C: Ordering Information
Frozen Period: Critica Infrastructure’s ERP system will be frozen from December 27, 2024 until January 2, 2025 when the transition to Henkel’s ERP system will happen. During this period, we will not be able to process your orders or issue order confirmations. We would kindly ask that you plan ahead and submit your orders by December 13, 2024 for inventory you may need at the end of the year or early in January 2025. Your current AVT sales representative can work with you to place orders during this transition period. In the event of an emergency repair during the frozen period, we will make every attempt to process your order.
SAP Delivery Notes: Delivery notes generated by SAP will change slightly. As of January 3, 2025, Henkel Global Supply Chain B.V. will be the new entity shipping products to your warehouse(s). Please find sample SAP documents in Section E.
Insurance: Henkel has all the relevant Henkel insurances in place. Please contact your AVT account representative or AVT Customer Service if you need Henkel’s Certificate of Insurance (COI).
Section D: Sales Tax for North America, VAT for Europe*
According to sales and use tax law, we are required to charge tax on the sale of products and services unless we have the appropriate sales tax exemption certificate on file. You may receive a letter in the coming days from the Henkel Tax Department requesting your updated sales tax exemption certificate issued to Henkel Corporation. If you have previously informed us that deliveries to certain states are taxable, please expect future invoices to include sales tax.
Section E: Example SAP Documents
Below you will find sample AVT order documentation, which are provided from SAP. Please inform your various teams that after Go Live, your order and delivery confirmation and documents will look like the sample documents below:
Section F: Closing
Your AVT account representative remains the same and at your disposal to answer your questions. You may also reach out to AVT Customer Service or 1.847.364.3700. This main AVT phone number remains the same.
We appreciate your continued support and thank you for implementing these changes to ensure a smooth transition. We look forward to continuing to support the growth of your business and solving your asset integrity challenges.
Yours sincerely,
Shawn Petty
Director Sales - Head of AVT, Henkel Corporation