Dear Valued FyfeFRP Customer,

As you are probably aware, Fyfe, part of Critica Infrastructure, was acquired by Henkel on November 1, 2023. As a key milestone of the ongoing integration into Henkel, Critica Infrastructure will transition from the current Critica ERP (GSS) to Henkel’s SAP ERP system.

Please read the vital information contained in this communication regarding our conversion to SAP, how the change will affect you, and specific actions you need to take on your end to ensure a smooth transition to the new system.

This communication is divided into 6 primary sections:

  • Section A: Summary of Required Customer Actions (more details in subsequent sections)
  • Section B: Legal Entity Changes & Vendor Set Up
  • Section C:  Ordering Information and Delivery Note Changes
  • Section D: Sales Tax for North America
  • Section E: Example SAP Documents
  • Section F: Closing
Fyfe

Section B: Legal Entity and New Banking Information Documents

Section E: Example SAP documents

Section A: Summary of Required Customer Actions

❑ Setup Henkel as a vendor in preparation for the SAP Go Live on January 3, 2025. Please refer to the correct Henkel legal entity to be set up in your accounts payable system as your new provider for Fyfe products.

❑ Set up new Henkel banking information for payment based on the new Henkel legal entity to ensure all payments are correctly addressed to the correct Henkel bank account. For the right bank account, please see the table (as per your legal entity).

Section B: Legal Entity Changes & New Bank Information

As part of the integration and SAP transition, please note:

  • FYFE will operate under a new Henkel legal entity and new Henkel bank accounts effective January 1, 2025 as outlined in the table below.
  • After the SAP Go Live, your orders will be placed via the new Henkel legal entity. Please ensure Henkel is set up in your purchasing system. Below you will find the W9. Should you need further documentation or have any questions, please contact a FYFE account representative.

Section C: Ordering Information

Frozen Period: Critica Infrastructure’s ERP system will be frozen from December 27, 2024 until January 2, 2025 when the transition to Henkel’s ERP system will happen. During this period, we will not be able to process your orders. We would kindly ask that you plan ahead and submit your orders by December 16, 2024 for inventory you may need through early January 2025. Your current Fyfe sales representative can work with you to place orders during this transition period.

 Insurance: Henkel has all the relevant Henkel insurances in place. Please contact your Fyfe account representative or Fyfe Info if you need Henkel’s Certificate of Insurance (COI).

Section D: Sales Tax for North America

For customers in North America, according to sales and use tax law, we are required to charge tax on the sale of products and services unless we have the appropriate sales tax exemption certificate on file. We will continue to require this for each order placed.

Section E: Example SAP Documents

Below you will find sample Fyfe order documentation, which are provided from SAP. Please inform your various teams that after Go Live, your order and delivery confirmation and documents will look like the sample documents below:

Section F: Closing

Your Fyfe account representative remains the same and at your disposal to answer your questions. You may also reach out to Fyfe Customer Service or +1.855.708.3617.

We appreciate your continued support and thank you for implementing these changes to ensure a smooth transition. We look forward to continuing to support the growth of your business.

Yours sincerely,

Mark Brand

Director Sales - Head of FyfeFRP, Henkel Corporation